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Return & Refund Policy

Last Updated: July 1, 2026

At Shankar Publications we want you to be completely satisfied with every purchase. This policy explains when an item can be returned, how to raise a return request, and how and when your refund is processed. It covers both our Return Policy and our Refund Policy.

Return Eligibility

Most items may be returned within 7 days of delivery, provided they are unused and in their original, undamaged condition with all packaging, seals, and accessories intact.

The following items are not eligible for return or refund:

  • Items that have been used, written in, or altered from their original condition.
  • Personalised, customised, or made-to-order products.
  • Digital products, e-books, and downloadable content once accessed.
  • Items marked as “non-returnable” or “final sale” on their product page.

How to Initiate a Return

To raise a return request, please follow these steps:

  1. Log in to your account and open the My Orders page.
  2. Select the delivered order and the item you wish to return.
  3. Choose a reason for the return and submit your request.
  4. Our team reviews and confirms the request within 1–2 business days and arranges pickup or shares return instructions.

Returns can be requested only after an order is delivered and within the eligible return window.

Refund Policy

Once your returned item reaches us and passes a quality inspection, your refund is initiated. Refunds are credited to the original payment method used at checkout.

  • Prepaid orders (card, UPI, net banking, wallet): refunded to the original payment method within 5–7 business days of inspection.
  • The refunded amount covers the price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
  • You will receive an email and an order update once your refund has been processed.

Depending on your bank or payment provider, it may take a few additional days for the refunded amount to reflect in your account.

Exchanges

If you received a defective, damaged, or incorrect item, we will arrange a free exchange for the same product. Once we receive the returned item and verify its condition, the replacement is dispatched within 3–5 business days, subject to availability. If a replacement is unavailable, we will process a full refund instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund — including shipping charges — at no additional cost to you.

Order Cancellations

Orders can be cancelled before they are dispatched. If payment has already been made, the full amount — including shipping — is refunded to the original payment method within 5–7 business days. Once an order has shipped, it can no longer be cancelled but may be returned as per the eligibility rules above.

Need Help?

For any questions about returns or refunds, please reach out through our Contact Us page or email our support team with your order number. We are here to help.